Terms and Conditions

For any claims on damages or shortages a delivery exception signed by the carrier along with photos of the product must be submitted to the seller within 48 hours of receiving the product.  Buyer accepts full responsibility for any damages/shortages not reported to the seller within 48 hours of receiving the product.


Return Policy

Products may be returned for a refund within 30 days upon receiving items.  All returns must be preapproved by Falkor Industry before refund is issued.  Buyer must contact Falkor Industry through customerservice@falkorlighting.com and state reason for return prior to sending products back. A picture of item must be included in e-mail.  Once approved, Falkor Industry will provide a return label to buyer for item to be shipped back.  All returns must be in the original packaging, unused, and in as-new re-sellable condition.  Items or packaging that have been altered or customized are not eligible for return.  Falkor Industry reserves the right to reject any returned items that does not meet our guidelines.  Buyer will be responsible for return shipping cost and any damages incurred in transit during the return. Buyer will be responsible for transportation/disposal of any returns rejected by the Falkor Industry.  Refunds for all returned items may take up to 60 days to process after the return items are received.  Products accepted for return will be credited at the price at which it was purchased. Please read full Return Policy for further details.


Guarantees / Warranty
Seller warrants that its products are free from defects in material and workmanship.  Seller, at its sole option will repair or replace defective products.  Seller will not be responsible for any products subjected to inappropriate application or installed or modified in any way that is not in accordance to the seller’s instruction. No agent, employee or representative of Falkor Industry has any authority to bind Falkor Industry to any affirmation, representation, or warranty concerning goods sold by Falkor Industry.  Falkor Industry is not liable for any other form of damages, whether direct, indirect, liquidated, incidental, consequential, punitive, exemplary or special damages including but not limited to loss of profit, loss of anticipated savings or revenue, loss of income, loss of business, loss of production, loss of opportunity or loss of reputation, property damage or injury to persons.


Falkor Industry shall not be liable for loss or damage of any kind resulting from delay or inability to deliver on account of fire, labor troubles, accident, acts of civil or military authorities or from any cause beyond our control.  Falkor Industry will not be liable under any theory of relief, including without limitation breach of warranty, breach of contract, tort (including negligence), strict liability, or otherwise, arising out of or related to this agreement or product provided hereunder or omissions for: any indirect, incidental, special or consequential damages, whatsoever (loss of anticipated value of a business or its reputation) or any damage or loss in excess of price actually paid by the buyer for the products that caused the damages.


The buyer acknowledges that he is not relying on the seller’s skill or judgement to select or furnish goods suitable for any particular purpose and that there are no warranties which extend beyond the product description.  Buyer also acknowledges that no representations were made to him/her with respect to the quality, function or use of the goods herein sold and further acknowledges that the limit of the seller’s liability upon any express warranty made to the buyer by the seller shall be limited to the actual purchase price paid by the buyer for the goods sold herein.


Performance of this agreement shall be construed in accordance with, and shall be governed by, the procedural and substantive law of the State of California.  Furthermore, the Los Angeles County Superior Court shall have exclusive jurisdiction over any action brought to enforce the terms and conditions of this agreement.


Acceptance of Terms and Conditions
Placing an on order is an acceptance of these terms. Terms and Conditions stipulations are agreed upon by the buyer by placing and paying for purchase order.  The buyer acknowledges he/she understands and agrees to all terms and conditions stated.  This form is the buyers responsibility to keep and carefully review for all future orders thereafter.